Garuda138 Privacy Policy — Protection of User Personal Information
This Privacy Policy explains how garuda138 collects, uses, stores, and protects the personal information of users in Malaysia. We are committed to safeguarding your privacy at every stage of your experience on our platform.
Effective date: 1 January 2026. This policy may be updated from time to time.
1. Information We Collect
When you register and use the garuda138 platform, we collect various types of information to ensure a smooth and secure user experience. The information collected includes:
Account Information
Your full name, email address, mobile number, date of birth and password as provided during registration. This information is used to verify your identity and manage your account securely.
Device & Browser Information
Your IP address, device type, operating system, browser type, screen resolution and other technical information are collected automatically when you access the platform. This data helps us optimise the display and detect suspicious activity.
Payment & Transaction Information in MYR
Garuda138 records transaction details including deposit amounts, withdrawal amounts, payment methods used (such as Boost, GrabPay or FPX) and transaction history in MYR. Full card numbers or bank account details are never stored on our servers — this sensitive information is processed directly through approved third-party payment providers using industry-recognised encryption.
Cookies & Usage Data
We use cookies and similar tracking technologies to record how you interact with the platform, including pages visited, session duration and language preferences. This data is used to improve platform usability and personalise the display based on user behaviour.
2. Purpose of Data Use
Information collected by garuda138 is used for the following purposes:
- Account management — registering your account, verifying your identity and enabling secure login.
- Transaction processing — processing deposits, withdrawals, and all financial transactions in MYR accurately and promptly.
- Platform security — detecting and preventing fraud, account misuse, money laundering activity and security breaches.
- Service improvements — analysing usage patterns to improve platform design, speed and overall user experience.
- Communications — sending important notices regarding your account, policy updates, relevant promotions and customer support responses.
- Legal compliance — fulfilling applicable legal and regulatory obligations in the relevant jurisdiction.
Garuda138 will not use your information for any purpose beyond what is stated here without first obtaining your consent.
3. Cookies, Tracking and Data Storage
The garuda138 platform uses session cookies and persistent cookies to maintain your login state, save display preferences and analyse usage behaviour in aggregate. These cookies do not contain personal information that could directly identify you.
You can control or block cookies through your browser settings. However, blocking certain cookies may affect platform functionality, such as your ability to stay logged in or access certain pages.
Data Retention Period
Account information is retained for as long as your account remains active or as needed to provide our services. Following account closure, personal information will be kept for the minimum period required by law before being securely deleted. Financial transaction records are retained for a longer period for audit and compliance purposes.
Data Security
Garuda138 applies SSL/TLS encryption across all communications between your device and our servers. Passwords are stored as hashed values that cannot be read. Access to users' personal data is granted only to staff who require it to carry out their duties, and all access is logged for internal security audit purposes.
4. Sharing Information with Third Parties
Garuda138 does not sell, rent, or share users' personal information with third parties for marketing purposes without explicit user consent. Information may be shared with third parties only in the following circumstances:
- Payment providers — necessary transaction information is shared with approved payment providers (such as Boost, GrabPay and local banks via FPX) solely for the purpose of processing your transactions.
- Technical support services — service providers who assist us in operating the platform may have limited access to the data needed to perform their functions, subject to strict confidentiality agreements.
- Legal requirements — we may be required to disclose information where mandated by law, court order or a legitimate request from the relevant authorities.
- Platform protection — in cases of fraud or serious security threats, relevant information may be shared with the appropriate authorities for investigation purposes.
5. Your Rights Over Personal Data
As a garuda138 user, you have certain rights regarding your personal information. We respect and facilitate the exercise of these rights:
You have the right to request a copy of the personal information we hold in relation to your account. Requests can be submitted through our support channels.
If the information we hold is inaccurate or out of date, you may submit a correction request through your account settings or by contacting customer support.
You may request the deletion of your account and associated personal data, subject to minimum data retention obligations required by law.
6. Policy Changes and How to Contact Us
Garuda138 reserves the right to update this Privacy Policy from time to time in line with changes to our business practices, legal requirements or the technologies we use. Where significant changes are made, registered users will be notified via email or through an in-platform notification.
Continued use of the platform after any changes take effect will be considered acceptance of the updated policy. We encourage you to check this page periodically to stay informed.
For any enquiries, data access requests or privacy concerns, please contact the garuda138 support team:
Support Email: [email protected]
We will respond to privacy-related enquiries within the stipulated timeframe. For general information about the platform, please refer to FAQ or Terms & Conditions us.
Your Privacy is Our Priority
Garuda138 is committed to keeping your data safe. Create an account and enjoy a trusted online entertainment experience in Malaysia.